XMotiveNow’s 8% fee is generally nonrefundable to promoters.

The 8% platform commission is deducted from the event organizer’s proceeds when an eligible ticket purchase succeeds. It normally remains payable if the organizer later approves a voluntary customer refund. Exceptions apply when the law requires a reversal, a charge was made in error, or XMotiveNow agrees otherwise. The 8% organizer charge does not reduce any customer refund required by law or this policy.

For ticket buyers

Event canceled: We will provide a full refund of the amount paid through XMotiveNow for the affected ticket, including mandatory ticket fees and applicable taxes.

Event postponed or materially changed: You may request a refund or choose to keep an eligible ticket for the new event.

Changed your mind: The event’s disclosed voluntary-cancellation policy applies, subject to applicable law.

For event organizers

You must promptly notify ticket buyers and XMotiveNow of cancellations, postponements or material changes and fund applicable refunds and chargebacks, subject to the seller agreement and law.

When a customer is legally entitled to a full refund, the customer must receive it in full. Any earned XMotiveNow commission is handled as a separate organizer obligation. Payment processor charges may also apply and are governed by the payment provider.

How to request a refund

Use our contact page. Include the event name, event date, order number, your purchase email and the reason for your request. Never send full payment-card details. Canceling a ticket or changing an order status does not itself return your money.

Contact XMotiveNow