XMOTIVENOW · TICKETS & BOOKINGS
Clear refunds.
Clear platform fees.
Know what happens if plans change. The ticket price and XMotiveNow's business commission are not the same thing.
XMotiveNow's 8% platform commission is generally nonrefundable to organizers after a successful paid transaction.This fee is deducted from the event organizer's proceeds, not automatically added as a separate charge to the ticket buyer. Exceptions apply where required by law, when a charge was erroneous, or where XMotiveNow approves a fee reversal.
FOR TICKET BUYERS
Your ticket refund
Each event has refund conditions. Check the event's stated policy before purchase.
- Event canceled: Customers receive a full refund of the amount paid through XMotiveNow for the affected ticket, including mandatory ticketing fees and applicable taxes. The organizer's 8% XMotiveNow commission is a separate contractual charge and does not reduce that customer refund.
- Event postponed or materially changed: Customers may choose a refund of the amount paid or keep an eligible ticket for the updated event. Approved refunds return through the original payment method when the payment provider supports it.
- Refund requests must be reviewed. Changing a reservation status alone is not a completed payment refund.
- If a ticket is refunded and canceled, its check-in QR code should no longer be valid.
FOR PROMOTERS & BUSINESS OWNERS
Your 8% XMotiveNow commission
For eligible paid tickets and bookings on XMotiveNow, we earn an 8% platform commission from your transaction proceeds.
- The commission is generally earned and nonrefundable once a transaction succeeds, even when you voluntarily refund the customer.
- Customers must still receive any refund required by law, the card network, or the applicable payment agreement.
- Any platform fee owed by the organizer after a customer refund is the organizer's responsibility; it must not be withheld from a legally required customer refund.
- Card-processing fees are separate and may also be retained by the payment provider.
WHAT TO EXPECT
Simple rules for every event.
What if an event is canceled?
The organizer must promptly notify ticket holders and work with XMotiveNow to provide the refunds or remedies required by law. The organizer remains responsible for platform fees as described in its partner agreement, subject to applicable law and any exception XMotiveNow grants.
What if someone changes their mind?
The event's clearly disclosed refund policy applies, subject to law. If a voluntary ticket refund is approved, XMotiveNow's organizer commission is normally not reversed.
What about free RSVPs or payments outside XMotiveNow?
Free RSVPs, inquiries, and transactions paid directly to an organizer outside XMotiveNow do not incur an XMotiveNow transaction commission.
Can customers be charged an extra fee?
Any charge to the customer must be shown clearly in the legally required total ticket price and before payment. XMotiveNow's standard 8% commission is currently charged to the organizer, not automatically added to a buyer's total.
Are refunds automatic?
No. A refund must be processed through a supported payment gateway or manually completed by authorized staff. Partial ticket refunds and seller payout reversals may require additional review.
Include the event name, order number, purchase date and the email used to order. Do not send full payment card information.
Contact XMotiveNowFor details on canceled events, material changes and ticket-buyer remedies, read the Ticket Refund & Cancellation Policy. This policy is subject to the XMotiveNow Terms of Service and applicable law. It does not limit statutory refund or chargeback rights. Last updated November 12, 2026. Paid seller payouts and refund flows must be activated and tested before live ticket sales are offered.
