XMOTIVENOW · TICKETS & REFUNDS
Simple rules.
No surprises.
Read this before you buy or host an event. Most sales are final, but you are still protected when an event is canceled or the law requires a refund.
All ordinary ticket sales are final.
If you change your mind, cannot attend, or bought a ticket by mistake, you are not automatically entitled to a refund. An event’s clearly disclosed refund terms and applicable law still apply.
For ticket buyers
Event canceled: You get back the full amount you paid through XMotiveNow for an affected ticket, including mandatory ticket fees and applicable taxes.
Event moved or changed a lot: You may request a refund or keep an eligible ticket for the new event, as allowed by policy and law.
Free RSVP: No ticket payment was collected, so there is nothing to refund.
For event organizers
Your event. Your responsibility. You must deliver the event, tell ticket holders if plans change, and cover refunds and chargebacks that are owed.
This remains true even if Stripe or another payment provider already sent you money. Work promptly with XMotiveNow to return or fund amounts due.
You are responsible for keeping enough funds available for refunds and any amounts owed under your agreement.
XMotiveNow’s fees and services
8% platform commission: This is taken from the event organizer’s proceeds on eligible paid tickets and bookings. It is generally nonrefundable to the organizer after a successful sale, including for voluntary refunds, unless law, payment rules, an erroneous charge or a written exception requires otherwise.
Paid XMotiveNow services: Listing plans, promotions, and advertising are generally final-sale and nonrefundable, subject to law, mistakes, services not delivered as promised, and any written terms for that service.
Customers never lose a required refund because of our commission. The organizer’s fee is separate from any full refund owed to the buyer.
How do refunds work?
Contact XMotiveNow with the event name, date, order number, purchase email, and what happened. We review the request and, when due, process the payment refund using the available payment provider. Canceling a booking does not automatically send money back. If an organizer has already been paid, the organizer still owes the required refund amount; recovery and payment timing depend on the provider.
Read the Full Ticket & Platform Fee Policy and Terms of Service. Nothing here limits refunds, remedies, chargebacks, or protections required by law or payment-network rules. Updated November 14, 2026.
