XMOTIVENOW · PAYMENTS, TICKETS & REFUNDS
Simple payments.
Clear responsibilities.
All ordinary sales are final. Event hosts are responsible for their events. If an event is canceled, ticket buyers still get the refunds they are owed.
XMotiveNow's 8% transaction fee is generally nonrefundable to the organizer.On eligible paid tickets and bookings, this fee comes from the organizer's share. It is not an extra automatic 8% fee charged to the buyer. Exceptions apply when required by law, payment rules, errors, or XMotiveNow's written approval. A refund owed to a ticket buyer is never reduced by our fee.
TICKET BUYERS
What happens if I buy a ticket?
- Changed your mind? Sales are final unless the event's disclosed policy or applicable law says otherwise.
- Event canceled? The affected buyer gets back the full amount paid through XMotiveNow, including mandatory fees and applicable taxes.
- Event postponed or materially changed? You may request a refund or keep an eligible ticket, as permitted by policy and law.
- Free RSVP? It costs nothing; no ticket payment or XMotiveNow transaction commission applies.
EVENT HOSTS & BUSINESS OWNERS
Your event. Your responsibility.
- You must deliver the event, keep ticket details accurate and tell customers promptly if plans change.
- You must pay for required ticket refunds and chargebacks, even if the payment provider already paid your share.
- XMotiveNow's standard 8% commission is generally nonrefundable to you after an eligible successful sale, except where an exception is required or agreed.
- Keep enough money to cover refunds. Paid XMotiveNow listing plans, advertising and promotional services are generally final-sale and nonrefundable, subject to required remedies.
HOW THE CURRENT SYSTEM WORKS
We keep it simple.
1. Customer buys a ticket.
The ticket is paid for through the available checkout and payment provider. Where configured, an organizer's proceeds may be transferred before the event takes place. XMotiveNow does not promise to hold the funds.
2. The event host gets their share.
Stripe or another supported provider handles payment processing and any configured transfers. XMotiveNow's standard 8% commission is taken from eligible organizer proceeds. Separate payment-processing charges may also apply.
3. If plans change, tell us and ticket buyers.
Do not wait. The organizer is responsible for required refunds even if their proceeds were already paid. XMotiveNow will coordinate supported refund processing and may ask the organizer to return or fund money owed.
4. Refunds are checked and processed.
A canceled listing or booking does not automatically refund a card. We review the order and process an approved or required refund through the relevant provider when supported. Payment recovery and refund timing depend on the provider and the facts.
What purchases are final?
Normal ticket purchases and XMotiveNow's paid listing, marketing and advertising services are generally final, unless the stated terms, non-delivery, an error, applicable law or payment rules require a refund or other remedy.
Send the event name, order number, email and what happened. Never send full card information.
Contact XMotiveNowThis policy is part of the Terms of Service. See Ticket Refund & Cancellation Policy. Statutory and payment-network rights always apply. Refunds, automatic transfers and reversals depend on the active payment provider and configuration. Updated November 14, 2026.
