Your events.
Your audience.

Ticket sales: Eligible paid ticket orders processed through XMotiveNow have one 8% platform commission, deducted from the promoter's share. Payment processor fees may also apply. Free RSVPs, inquiries and payments collected outside XMotiveNow do not have an XMotiveNow transaction fee.

Before your first sale: Seller onboarding, payout destination, refunds and ticket functionality must be approved and tested. We cannot guarantee sales, attendance, or advertising results.

When your event is canceled: Customers who purchased through XMotiveNow are entitled to a full refund, including mandatory ticket fees and applicable taxes. Material postponements or changes also give customers a refund option.

Organizer responsibility: Promoters must notify XMotiveNow promptly of cancellations and significant changes, honor advertised admission, and fund applicable refunds and chargebacks under the seller agreement and law.

Customer cancellations: You may set an event-specific voluntary refund policy, but it must be clearly shown before purchase and cannot override XMotiveNow's required protections.

XMotiveNow fees are generally nonrefundable to promoters: Our 8% commission is earned when a paid ticket transaction succeeds and ordinarily remains payable if you later issue a voluntary customer refund. Exceptions apply where law requires a reversal, a charge was made in error, or XMotiveNow approves one. Refunds legally owed to customers are never reduced to recover XMotiveNow fees. Organizer fees are handled separately.

Ticket payments: Canceling a booking alone does not issue a refund. XMotiveNow handles refunds through the connected payment system. Seller verification and payout terms must be finalized before paid ticketing is activated.

Read the full Ticket Refund & Cancellation Policy → · XMotiveNow Platform Fee Rules →